FREQUENTLY ASKED QUESTIONS

WE’RE HERE TO HELP

Here at Auto Seeds we’re always happy to help with any questions you may have. Please see our frequently asked questions and see if your question can be answered. If you can’t find what you’re looking for here, then please do not hesitate to email us or send us a message on one of our social channels.

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How do I return my items?

If you no longer want your order, please contact us immediately using the contact form advising us you want to cancel and return your items. We will then issue you with the full information on where to return this to us.
Please be aware we can only accept returns for items that are still in the original packaging.

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DOES MY ORDER COME WITH TRACKING

We offer a wide variety of shipping options for our customers. Standard shipping will be sent without tracking in a plain package.
Our Stealth shipping option MAY have tracking included but this will depend on your location and the total value of your order.
The guaranteed stealth shipping option will always be sent with a tracking code for your complete piece of mind.

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MY ORDER HASN’T ARRIVED

Please check the maximum delivery times for your region – here.
If the delivery time has elapsed please contact us, ensuring that you quote for full name and the order reference number.
We will respond within 1 working day with the next steps.

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HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE

shipping time varies from region to region. We ship using normal national postal carriers who can advise on the most accurate delivery times. As a guide these are normal delivery times:

  • UK – 1-3 working days
  • EU – 5-10 workng days
  • REST OF THE WORLD – 7-15 days

In some very rare cases shipping outside the EU can take up to 25 days, but if your package hasn’t arrived after two weeks please get in touch.

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DO YOU SHIP WORLDWIDE

We ship worldwide, but it is very important that you check your own regulations with regards to ordering cannabis seeds BEFORE you place your order.

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WILL MY SEEDS COME IN THEIR ORIGINAL PACKS?

Usually yes, however if you select our super stealth shipping option we may take them out of their normal packs and put them in something smaller and more discreet for your security and convenience.

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HOW LONG DOES IT TAKE TO RECEIVE MY SEEDS?

We know that speed and discretion is paramount when shipping your seeds and we aim to dispatch all orders within 24 hours. The time it takes to receive your seeds depends on where in the world you are, approximate time frames are given below:

  • UK – 1-2 business days
  • EUROPE – 5-8 business days
  • REST OF THE WORLD – 7-21 business days

On rare occasions seeds can sometimes take up to 21 business days to reach you however we anticipate the majority of packages talking between 5-8 business days on average.

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